UMTSLABS
UMTSLABS
#1 Reference in Enterprise AI & Voice Automation · Portugal & Europe
Powered by Advanced AIWe transform businesses with next-generation AI — from intelligent automation and Voice AI to predictive analytics, we engineer solutions that place your company ahead of the market.
UMTS Labs is the market leader in enterprise Artificial Intelligence solutions, dedicated to building systems that revolutionize customer communication, automate operations and deliver proven business ROI.
Continuous research and development in emerging technologies.
Data protected with enterprise-grade encryption.
Tailored solutions that generate measurable ROI.
ConectZone is the platform where all UMTS Labs solutions live. Each client gets their own portal at clientname.conectzone.site — calls, WhatsApp, SMS, chatbot, reports and invoices in one place, with data isolated from every other client.
clientname.conectzone.site, with its own certificate, its own database and its own phones. Nothing is shared between clients.
The dashboard shows active products only. The rest stay visible with a “Request activation” button and an automatic proposal by email.
View, operate, configure and export — per product and per user. Each team member only sees the phones assigned to them.
The client's logo and primary colour applied across the whole portal, light or dark theme and compact or comfortable density.
Minutes, quantities and euros by the minute, with the amount before VAT and the total including VAT, plus history per product and month.
Missed calls, notifications and WhatsApp on your phone. iOS and Android, in preparation.
The same portal, configured for what your sector actually needs to solve on the phone.
Automatic confirmation and rescheduling, missed calls returned in arrival order, and a site chatbot booking assessments.
After-hours answering, routing by urgency, and voice campaigns to reactivate customers from an Excel contact list.
The assistant identifies the subject, speaks to the colleague first and only joins the call once they accept. If nobody can take it, it collects the contact.
Voice menu by option, routing to a group or extension, and a record of everything that came in so nobody is left without an answer.
Calculate the immediate impact of Voice AI and WhatsApp automation on your company's operational costs.
Discover how leading European enterprises reduced caller wait time to zero and integrated Voice AI directly with 3CX, Microsoft Teams, MEO, and Vodafone PBXs.
Everything ConectZone offers. Activate what you need, when you need it — the rest stay in view with a button to request activation.
Every call by extension, in real time: ringing, in conversation, or being handled by the AI.
Call-back queue in arrival order. Return the call from any extension you choose — or let the AI do it.
Inbound voice assistant with an editable prompt, consultative transfer and contact capture.
Voice menu with your own recordings: each key to an extension, number or group.
Outbound voice campaigns, Excel contact lists, automatic distribution and leads by email with transcripts.
Website widget in one line of code, with FAQs, documents, leads and three themes.
The client's own numbers, QR code or Business API connection, up to 20 users answering and a bot per conversation.
Single or bulk sending with your company name as sender, templates and delivery reports.
AI-generated site, no templates. Domain, DNS, hosting and mailboxes all handled by us.
Send an Excel of tax numbers; we return company, activity code, address, decision-makers, contacts, site and socials.
MEO service through us. Give us the tax number and we handle everything else.
Automated surveys, appointment confirmations and announcements, with their own scheduler.
Every indicator from every product, by period and with comparisons. At no extra cost.
Transcripts of calls, WhatsApp and chatbot, searchable and exportable. 60-day retention.
Recording with the legal notice spoken by the assistant. Listen and download in the portal for 60 days.
By-the-minute counter in quantities and euros, before and including VAT, per product and per month.
Users and per-product permissions, phones, branding, theme, notifications and 2FA.
Bespoke integrations and workflows, wired into the systems the company already uses.
Works with the phone system you already have
We register with your PBX as just another phone. No change of operator, no change of equipment.
If another question comes up, we answer it in a 20-minute demo with the portal open.
No. ConectZone connects to the system you already have by registering with it as another phone. Today we work with MEO GlobalConnect and AR Telecom, and we are prepared for NOS, Vodafone, 3CX and generic SIP.
No. The assistant answers, identifies the subject and performs a consultative transfer: it speaks to the colleague first and only joins the call once they accept. If nobody can take it, it collects the contact and sends it by email.
Onboarding is on us. The client hands over their operator portal credentials and we handle the rest — subdomain, certificate, phones, call API activation. The product is only delivered once everything has been tested with real calls.
Each product has a fixed subscription component and a usage component (minute, SMS, message, lead). We always show the amount before VAT and the total including VAT, and the usage counter is in the portal in real time. Monthly, annual or three-year commitment.
Only if you subscribe to Call recording. In that case the assistant speaks the legal notice to the caller and recordings stay available in the portal for 60 days, as do transcripts.
Yes, from the portal itself. The product stays active until the end of the current subscription period and the data remains accessible throughout.
Get in touch for a free demo or to discuss your specific needs.
Rua Marcelino Mesquita nº 7
2840-195 Seixal, Portugal (EU)
Mon-Fri: 9am - 6pm
We will show your ConectZone portal running in 20 minutes, with the products that make sense for your company.